This was the best part of my day - an absolutely perfect gardenia, with the swooning sweet scent that never ever seems to be cloying
OK, so I've covered the fact that we've had 5 people depart the Tech Support department in the last 6 weeks for various reasons and we were slightly understaffed (1 position) when that happened anyway, so you can surely imagine that the last 6 weeks have been Hell on a cracker?
So what does our manager do? Sails out of the office Thursday at something shortly after 5 p.m. and then sends an e-mail this morning saying "See you all Tuesday." FOUR DAY WEEKEND with no warning. Leaving a grand total of 4 people working.
One poor co-worker was here alone from 7:30 a.m. until 8 a.m. to deal with all the software error calls. There was ONE hardware queue co-worker and then me, the multitasker. I got in here shortly after 11 (because I realized that poor Charlie desperately needed a play date and dropped the poor beast off at Marleen's on my way to work). So the first thing that happened to me was getting totally hammered because the co-worker answering software calls bolted for lunch as soon as she saw me coming and I do not blame her one tiny little bit. Heck, in her position, I might have been bolting for Tower Liquors across the street (classy neighborhood to go with the great pay) about that time.
Anyway, there was a major bit of software stupidity and a whole great mountain of user stupidity going on and then the hardware guy bailed at 4:30; the other software person split at 4:15 and the second line desk supervisor bombed out of here at 5 p.m. and I'm stuck here alone answering calls from mentally deficient and arrogant users in California all by myself and I swear to God there is one girl with a voice so whiny that it makes my teeth itch. I was sitting there telling her I couldn't fix her broken spreadsheet if she couldn't tell me what columns the spreadsheet was intended to add and subtract from what columns and she actually said "Is there anyone there who knows anything about Excel?"
Head:Desk
OK, so I have to be back here Saturday at 8 o'clock of the morning and some of my co-workers have to work Monday (but most if not all of the Suits will be enjoying THEIR weekend). You know, growing up as a military brat really ruined me for civilian employment. Because officers in the military work the same kind of long hours as their subordinates. Sometimes longer. When I was a kid, especially when we were overseas, Dad was gone at way-too-dark-to-be-awake-let-alone-shaved-and-kitted-out-in-a-perfectly-starched-uniform and he rarely if ever got home before dark most of the year and dusk in high summer. Plus he worked every single Saturday that he wasn't on leave from way-too-early until mid-afternoon at least. So the managers who take every long weekend and so forth really don't impress me much at all.
So anyway,
when 3 p.m. came around, I bolted the place and headed up to The Needle Nook since I had an email saying that she had the newest colors of the Colinette Jitterbug in stock and I needed to buy more teentsy-tiny #1 bamboo needles since I bent and broke ANOTHER one yesterday. Well, I wanted the Colinette Jitterbug Seabreeze color pattern and it turned out to be much ... browner than the pictures on the Colinette site indicated. I mean really muddy BROWN. The web site picture looks like a light beige and this stuff was dark. The Monet was muddier than the web site too. So no more sock yarn. I was saved. Which considering my little falling down the other day is a good thing. The Packratty budget can't afford much retail therapy. Although I did buy needles and a row marker. An appropriate row marker for my recent progress . . .
OK, so I've covered the fact that we've had 5 people depart the Tech Support department in the last 6 weeks for various reasons and we were slightly understaffed (1 position) when that happened anyway, so you can surely imagine that the last 6 weeks have been Hell on a cracker?
So what does our manager do? Sails out of the office Thursday at something shortly after 5 p.m. and then sends an e-mail this morning saying "See you all Tuesday." FOUR DAY WEEKEND with no warning. Leaving a grand total of 4 people working.
One poor co-worker was here alone from 7:30 a.m. until 8 a.m. to deal with all the software error calls. There was ONE hardware queue co-worker and then me, the multitasker. I got in here shortly after 11 (because I realized that poor Charlie desperately needed a play date and dropped the poor beast off at Marleen's on my way to work). So the first thing that happened to me was getting totally hammered because the co-worker answering software calls bolted for lunch as soon as she saw me coming and I do not blame her one tiny little bit. Heck, in her position, I might have been bolting for Tower Liquors across the street (classy neighborhood to go with the great pay) about that time.
Anyway, there was a major bit of software stupidity and a whole great mountain of user stupidity going on and then the hardware guy bailed at 4:30; the other software person split at 4:15 and the second line desk supervisor bombed out of here at 5 p.m. and I'm stuck here alone answering calls from mentally deficient and arrogant users in California all by myself and I swear to God there is one girl with a voice so whiny that it makes my teeth itch. I was sitting there telling her I couldn't fix her broken spreadsheet if she couldn't tell me what columns the spreadsheet was intended to add and subtract from what columns and she actually said "Is there anyone there who knows anything about Excel?"
Head:Desk
OK, so I have to be back here Saturday at 8 o'clock of the morning and some of my co-workers have to work Monday (but most if not all of the Suits will be enjoying THEIR weekend). You know, growing up as a military brat really ruined me for civilian employment. Because officers in the military work the same kind of long hours as their subordinates. Sometimes longer. When I was a kid, especially when we were overseas, Dad was gone at way-too-dark-to-be-awake-let-alone-shaved-and-kitted-out-in-a-perfectly-starched-uniform and he rarely if ever got home before dark most of the year and dusk in high summer. Plus he worked every single Saturday that he wasn't on leave from way-too-early until mid-afternoon at least. So the managers who take every long weekend and so forth really don't impress me much at all.
So anyway,
when 3 p.m. came around, I bolted the place and headed up to The Needle Nook since I had an email saying that she had the newest colors of the Colinette Jitterbug in stock and I needed to buy more teentsy-tiny #1 bamboo needles since I bent and broke ANOTHER one yesterday. Well, I wanted the Colinette Jitterbug Seabreeze color pattern and it turned out to be much ... browner than the pictures on the Colinette site indicated. I mean really muddy BROWN. The web site picture looks like a light beige and this stuff was dark. The Monet was muddier than the web site too. So no more sock yarn. I was saved. Which considering my little falling down the other day is a good thing. The Packratty budget can't afford much retail therapy. Although I did buy needles and a row marker. An appropriate row marker for my recent progress . . . 
4 comments:
Software support ... been there, done that and so over it! Don't you love people who believe that you are part of the wizarding world and should be able to correct their screwed up spreadsheets without seeing them and/or knowing what they formulas are supposed to be doing. Joy.
I actually (OK, I'm really weird but we already knew that)like tech support, but every now and then, there's a user I just . want . to . pull . the lever . on, ya know?
Sounds like a case of a "one D, ten T" with a severe "PEBKAC" problem!
Amen, Nancy, amen. We have this call center in SoCal and I truly believe that when they were hiring, they gave IQ tests and anyone who made it into the triple digits didn't get hired ....
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